FAQ

 WHAT IS KIDSCENTIVE?
We’ve set out to create the most rewarding parent loyalty and savings program across the country. Period. Why? Because having children is wonderful and wonderfully expensive. Kidscentive exists for the purpose of rewarding parenthood. We help parents save on everything they buy for their kids. Not just the stuff they want, but the stuff they need, services as well as products. Kidscentive members save every day, all year long. With the presentation of a valid Kidscentive membership, members save as much as 50% at participating merchants and receive unique offers. In addition, members are eligible to receive rewards and other perks just for being a member.
 HOW DOES KIDSCENTIVE WORK?
Members show their Kidscentive card at participating businesses and receive instant savings every time they shop. In the case of online shopping, Kidscentive members will be provided with codes to use online. Merchants will only accept cards or codes that are valid and that have not passed their expiry date.
 WHO IS ELIGIBLE FOR MEMBERSHIP?
The program is geared towards Parents and anyone else (Grandparents, Aunts & Uncles) who purchase products and services for children under 12 years of age. Membership to Kidscentive also makes a unique and value-full gift since the receiver get’s to enjoy savings for a full year.
 WHAT ARE THE BENEFITS OF A KIDSCENTIVE MEMBERSHIP?
Members benefit daily from the rewards and offers presented by participating merchants. Whether you buy items, clothes, furniture, gifts, or enroll your children in classes or activities, a Kidscentive membership let’s you save on the things you need and the things they want. Our ever expanding list of retailers, exclusive promotions and savings are tailored to the needs of parents and deliver unparallel value for each member. And, our free rewards when you join mean you benefit immediately before you’ve even used your membership.
 HOW LONG IS MY KIDSCENTIVE MEMBERSHIP GOOD FOR?
Your Kidscentive Membership gives you access to on-going instant savings for a full year from the month that you join. You’ll enjoy your membership as often as you like at any of the participating merchants until the expiration date on your member card.
 HOW ARE RETAILERS SELECTED TO PARTICIPATE?
We only select retailers and businesses that have valuable products and/or services to offer parents with children 0-12. If you would like to recommend a specific retailer for the program and can provide a contact person for us to speak with, we would love to hear from you. Please contact us here.
 WHAT ARE THE FREE REWARDS ALL ABOUT?
We believe in rewarding parents from the moment they decide to join, and with that in mind we bring diverse rewards to each membership. When you join, you will pick any or all of the free rewards we are currently offering. Our goal is to ensure that participation in the Kidscentive program is always a rewarding experience. The rewards you choose are mailed to you alongside your member card. See our present selection of free rewards here.
 CAN I ORDER ADDITIONAL CARDS FOR MY SPOUSE OR FAMILY MEMBERS?
Absolutely. You can order additional cards at the time that you join. Simply select the quantity you would like in the buying page. For each additional card, we need to know the name, email address and mailing address of the person receiving that card and if you would like to have the membership mailed directly to them or to you.
 CAN I RECOMMEND A RETAILER/MERCHANT TO KIDSCENTIVE?
Absolutely! We'd love for you to suggest a retailer/merchant that you would like to obtain savings on. We will work hard at having them take part. As soon as they are registered, parents can start saving instantly. Please send your suggestions.
 WHEN DO I NEED TO RENEW MY KIDSCENTIVE MEMBERSHIP?
It’s a good idea to renew your Kidscentive card in the last month of membership so a new one can be sent to you immediately following your expired one. That way, you never miss any benefits, promotions or special offers. Plus you get to pick any or all of the free rewards available at that time and we’ll send them to you with your new card.
 DO I HAVE TO PRESENT MY KIDSCENTIVE CARD WHEN I MAKE A PURCHASE IN STORE?
Yes. Showing your member card let’s businesses know that you are entitled to receive their special offer. Each merchant's promotion varies, so be sure to check our website for updated information.
 HOW DO I SAVE ONLINE?
You will receive promotional codes for merchants who offer online savings. Simply use them during the checkout process on the merchant’s site.
 WHERE CAN I OBTAIN A MEMBERSHIP?
Memberships can be purchased directly from www.kidscentive.com; at select participating merchants and from your child’s school. You can also take part in Kidscentive through your company’s HR department if they are part of the Kidscentive Corporate Rewards program. If they are not, have them contact us to get them enrolled and save you money.
 WHAT IS THE PRICE OF MEMBERSHIP?
Membership is yearlong and costs $25. You can join online at www.kidscentive.com, or through your company’s HR department or child’s school. Please inquire with your HR department or your child’s school if they are making Kidscentive available to you. Along with everyday savings you receive with your membership, you will also receive free rewards that are yours to choose and are sent to you along with your membership package.
 WHAT KIND OF INCENTIVES CAN I RECEIVE?
The average savings are 10-20% off regular priced merchandise or a value-add on top of your purchase. Some merchants offer more. Special offers, rebates, and savings are unique to each business. Please visit www.kidscentive.com on a regular basis to view the most updated merchant offers and terms.
 CAN I SHARE MY KIDSCENTIVE MEMBERHSIP?
Your Kidscentive membership may not be shared at anytime. Your membership is unique to you and may not be shared or transferred. Members who share their membership will have their privileges revoked.
 WHAT HAPPENS IF MY CARD IS LOST OR STOLEN?
Contact our Customer Service Team to request a new card. There is a $15 fee plus shipping for a replacement card.
 DO MERCHANTS/RETAILERS PARTICIPATE IN THE PROGRAM ON A PERMANENT BASIS?
Businesses participate in Kidscentive on a yearly bases. They must offer their incentives to members of Kidscentive throughout the entire year. Using www.kidscentive.com to see a list of current merchants will ensure you always get the savings you seek.
 HOW OFTEN CAN I SAVE?
With a Kidscentive membership, you save throughout the year, as often as you like at participating businesses. One of our objectives was to ensure that parents can return to their favourite place of business and receive ongoing savings all year long. Coupons, rebate certificates, expiration codes are generally for one time use, have expiration dates. Kidscentive is for savings all year long as often as you like.
 WHAT TYPES OF PAYMENTS DO YOU ACCEPT?
We accept Visa, MasterCard and American Express. We also accept Interac online and Paypal. If you prefer to pay by check please contact us directly.
 WHAT HAPPENS IF A MERCHANT DOES NOT HONOR THE KIDSCENTIVE MEMBERSHIP?
In the rare occasion (e.g. a business/franchise closing, change in management, or an unforeseen change at the merchant’s location, etc) a merchant may not recognize the incentive, rebate or discount, please contact our Customer Service Team right away and we’ll address the situation through the proper channels.
 IS MY PERSONAL INFORMATION SAFE?
Your information is always safe. Kidscentive does not and will never sell, trade or otherwise share your information to any third parties or entities. Only if bound by law or if granted permission by you personally will we do so. The basic information we require about you is requested because it informs us on who our membership is so that we can continue to deliver services and features that are relevant and useful to you and your family. For details on securing your information and other privacy matters, please read our Privacy Policy.
 HOW ABOUT IF I HAVE FURTHER QUESTIONS?
We look forward to hearing from you. Please see our contact page for the most effective communication options.

 

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